Rattan Keswani, Fmr Deputy MD, Lemon Tree Hotels; Author, ‘Check In, Never Check out’
- Ratan is the former deputy managing director of Lemon Tree Hotels.
- He’s also the former president of Trident Hotels.
Podcast
Overview
In this insightful interview, Rattan Keswani, former Deputy MD of Lemon Tree Hotels and author of “Check In, Never Check Out,” shares his 42-year journey in the hospitality industry. He discusses post-pandemic challenges, the rise of domestic tourism, branding strategies, and the importance of mentorship. Keswani offers a unique perspective on adapting to changing customer expectations, leveraging technology, and building a lasting legacy in the ever-evolving world of hospitality.
00:38- About Rattan Keswani
- Ratan is the former deputy managing director of Lemon Tree Hotels.
- He’s also the former president of Trident Hotels.
- He’s the author of a book titled Check In, Never Check Out.
11:05- What are some of the key success factors that go into building a new hotel brand?
- Focus on creating a unique brand identity that stands out by delivering a singular, consistent experience.
- Build a business model with high operational efficiency, ensuring the value proposition is clear and sustainable.
- Incorporate socially impactful elements, like hiring differently-abled employees, to create a sense of purpose and emotional connection with guests.
17:56- How is technology and maybe robotics going to change the hotel business?
- Technology and robotics will primarily enhance back-end operations, improving efficiency and quality.
- High-end hospitality will still rely on personal human interactions, where guests value the “touch and feel” experience.
- For budget and economy segments, robotic services may reduce costs and offer practical solutions, similar to what is seen in airports.
RESOURCES:
Learn more about Rattan Keswani: LinkedIn
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Profile
- Ratan is the former deputy managing director of Lemon Tree Hotels.
- He’s also the former president of Trident Hotels.
- He’s the author of a book titled Check In, Never Check Out.
