Stephen Ibaraki, Season 08, Male, Entrepreneur, English, Marketing; Branding, Poland, YPO

Marcin Maciejewski, Founder & CEO of DelayFix, on Scaling Consumer Rights with AI

Posted on by inknuts
19
Oct

Marcin Maciejewski, Founder & CEO of DelayFix, on Scaling Consumer Rights with AI

  • Growing up as a Polish citizen born in Lebanon.
  • Developing curiosity through multicultural experiences and exposure to different perspectives.

Podcast

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Overview

In this episode of The Brand Called You (TBCY), host Stephen Ibaraki speaks with Marcin Maciejewski, Founder and CEO of DelayFix, about his journey from law to entrepreneurship and his mission to make consumer justice more accessible through technology and legal innovation.

From his multicultural upbringing and passion for aviation to building solutions that help consumers exercise their rights, Marcin shares the experiences, legal battles, and entrepreneurial decisions that shaped his work. The conversation explores AI-powered legal services, consumer protection, litigation finance, corporate accountability, and his ambitious vision of building justice infrastructure capable of reaching one billion people.

01:29 – What Shaped Marcin’s Journey?

  • Growing up as a Polish citizen born in Lebanon.
  • Developing curiosity through multicultural experiences and exposure to different perspectives.
  • Finding inspiration in his father’s aviation career and developing a passion for travel.
  • Learning independence, responsibility, and the importance of personal boundaries.

06:48 – Why Did Marcin Choose Law?

  • Exploring his interests in politics, economics, and justice.
  • Pursuing legal studies as a foundation for entrepreneurship.
  • Recognizing the importance of understanding legal systems when building businesses.

08:31 – How Did His Legal Career Change His Perspective?

  • Experiencing mission-driven litigation during his time in Los Angeles.
  • Comparing purpose-led legal work with corporate legal practice in Poland.
  • Recognizing how legal complexity can create barriers to consumer justice.

11:44 – What Inspired the Creation of DelayFix?

  • Experiencing the challenges associated with flight cancellations.
  • Recognizing that passengers often lack the information and resources to claim their rights.
  • Building a business designed to help consumers seek compensation and hold airlines accountable.

15:46 – How Did DelayFix Navigate Legal Challenges and the Pandemic?

  • Challenging airline practices that restricted consumers’ access to justice.
  • Contributing to legal efforts to strengthen passenger rights.
  • Adapting services to address pandemic-related travel disruptions and refund issues.

18:06 – How Is AI Transforming DelayFix’s Operations?

  • Using VoiceLab.ai to analyze more than 50,000 customer calls.
  • Improving contact center efficiency by approximately 30%, according to the discussion.
  • Applying AI to explain legal processes and support attorneys rather than replace them.

20:59 – How Is DelayFix Expanding into Consumer Credit Remedies?

  • Applying its consumer justice model to banking and credit-related disputes in Poland.
  • Helping consumers identify potential issues in loan agreements.
  • Addressing barriers that can prevent consumers from exercising their legal rights.

25:42 – How Does Marcin Advocate for Stronger Consumer Protections?

  • Supporting the protection of passenger rights under EU Regulation 261.
  • Highlighting concerns about corporate lobbying and proposed changes to consumer protections.
  • Advocating for policies that preserve meaningful legal remedies for consumers.

RESOURCES

Learn more about Marcin Maciejewski on LinkedIn.

ENJOYED THIS PODCAST?

Marcin’s path to law was not simply about studying legislation or practicing in court. He viewed law as a foundation for entrepreneurship and a practical way to understand how systems work. His journey demonstrates how combining legal knowledge with purpose and innovation can help solve real-world problems.

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Profile

  • Marcin Maciejewski is the Founder and CEO of DelayFix, combining legal expertise with technology-driven innovation.

  • Transitioned from law to entrepreneurship with a mission to make consumer justice more accessible.

  • Focuses on AI-powered legal services, consumer protection, litigation finance, and corporate accountability.

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