Observations from working in high-pressure insurance call centers
Realization that delivery style, not just messaging, determined outcomes
• Growing up in a family of doctors
• Discovering a passion for psychiatry unexpectedly
Inspired by physician parents and his father’s severe PTSD from World War II
Personal tragedy: his mother’s suicide due to secondary PTSD
Kent Dicks is a seasoned entrepreneur and digital health innovator with over 30 years of experience building scalable technology platforms in healthcare and enterprise services.
He is the founder and Chief Executive Officer of Life365.
Sally Ann Frank is Global Lead for Health & Life Sciences at Microsoft for Startups, driving digital health and life sciences innovation and supporting founders with strategic growth, technical enablement, and go-to-market acceleration.
She brings over 25 years of experience in high-tech business development and startup ecosystems and is the author of The Startup Protocol and The Unicorn Protocol, offering practical guidance for founders at every stage.
• Growing up in an addicted family
• An unexpected start during a graduate internship
Early love for technology and science fiction.
Transition from technologist to first-line management.
Dr Hosen Kiat’s upbringing between Jakarta and Melbourne, and the cultural expectation for top science students to enter medicine.
How his calm demeanor during high-pressure situations led mentors to guide him toward cardiology.
