Chetan Nagaonkar, Founder & Managing Director, eStomi Technologies Pvt Ltd.
- He is the founder and managing director of eStomi Technologies Private Limited.
Podcast
Overview
Information technology service management is the activities that are performed by an organization to design, build, deliver, operate and control information technology services offered to customers
In today’s episode of The Brand Called You, Chetan Nagaonkar talks about IT service management. He also talks about IT consulting and asset management and operations management. He talks about his vision to be a trusted advisor and the most preferred partner offering world-class IT service management consulting services.
[00:22] – About Chetan Nagaonkar
- He is the founder and managing director of eStomi Technologies Private Limited.
- He has also founded OPS (Obsessed Professionals Services).
- He has spent over 25 years in various roles of leadership, senior management and development before venturing out to start-ups.
05:07-Can you give me some examples of what is meant by service management in IT?
- Any organization or industry provides a product or a service.
- Now, when you call to get this service you will definitely need support because your end customer needs to reach out to a lot of people who do that over the phone and over emails, which is actually totally chaos.
- Companies try to save some costs, by working through emails, but you’ll not be able to generate reports.
- As a leader, you will not be able to run analysis and statistics to understand how you plan, forecast or budget.
- Our tool will help in terms of managing your typical service aspect of it to your end customer.
- There are different models at a very high level, it’s service management, but within that, you have a module taking care of your impedance and change requests etc.
09:28- Tell me about TUSSOM and how it works.
- TUSSOM stands for The Unified Service and Support for Operations Management.
- There is IT Service Management, IT Asset Management, and then you have IT Operations Management.
- Most people, when they intend to go with this implementation, they ask ‘Do we have a certain set of models like the incident problem, service request change, or capacity?’
- We have developed all those modules, and have some of the latest technologies and features incorporated like chat, and chatbot, with the help of artificial intelligence.
- We have focused a lot on the user experience, and the customer experience, such that, when people use it, they should be able to feel very comfortable using the tool.
- Rather than thinking of this as a technical tool, they should be able to use it in a way that they use the desktop applications, even though it is an enterprise solution.
15:21-How are you preparing as a technology company for web 3.0?
- There are two parts to it. One is the people and the second is the understanding that we are not experts in everything.
- I prefer to have people who have two years to five years of experience but not more than that.
- They are trying to learn something, they are trying to focus on their career and are ready to learn new technology.
- Secondly, our focus is service management, and to cater to web 3.0 we have partnered with experts to ensure that we integrate that and have it as a single platform.
- For example, we have partnered with IoT people and with people who are good with bots, because they will have a laser focus on that and the quality of the product, which should enable us to integrate with and help meet the customer needs.
RESOURCES:
You can connect with Chetan Nagaonkar- LinkedIn
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Profile
- He is the founder and managing director of eStomi Technologies Private Limited.
- He has also founded OPS (Obsessed Professionals Services).
- He has spent over 25 years in various roles of leadership, senior management and development before venturing out to start-ups.
