Nakul Anand | Corporate Hotelier of the World (2019); Former Executive Director, ITC Ltd
- Nakul is one of the longest-serving board members of ITC Limited.
- He is the author of a book titled, “Hors D’oeuvres Small Bites | Big Flavours.”
Podcast
Overview
ITC Hotels has taken significant strides in pioneering sustainable luxury, as highlighted by Nakul Anand. With a commitment to achieving global carbon emission targets by 2030, the hotel chain addresses the substantial carbon footprint of the food and beverage industry. Anand emphasises the need for regenerative tourism, which goes beyond sustainability to positively impact communities and cultures. By creating initiatives that preserve India’s rich heritage and promote mindful travel, ITC Hotels not only enhances guest experiences but also positions itself as a leader in responsible luxury, demonstrating that the future of hospitality lies in harmonising tradition with innovation.
[00:49] – About Nakul Anand
- Nakul is one of the longest-serving board members of ITC Limited.
- He is the author of a book titled, “Hors D’oeuvres Small Bites | Big Flavours.”
- Nakul has also been recognised as the ‘Corporate Hotelier of the World in 2019.
- He is also a member of YPO.
[05:57] – What is the concept of “Responsible Luxury,” and how did it influence the hospitality sector?
- The concept of ‘responsible luxury’ combines luxury with sustainability, ensuring that guests can enjoy high-end services while ITC manages the environmental impact.
- This initiative became a case study at Harvard and set a new industry standard by proving that luxury and sustainability can coexist.
[13:42] – How has the hospitality industry in India evolved over the last 40 years?
- The Indian hospitality industry has transitioned from focusing mainly on leisure and group travellers to catering predominantly to business travellers as the economy opened up in the 1990s.
- Today, post-pandemic, there is a shift towards “bleisure” or blended travel, where business travellers combine work with leisure.
[19:20] – How is technology changing hospitality and tourism?
- Technology has transformed the hospitality industry by improving customer experience and hotel operations.
- Innovations like predictive staffing, guest management systems, and building management systems have revolutionised how hotels are run.
[37:34] – What lessons do you hope young professionals will take away from your life and from your book?
- Take responsibility for your own success with the mantra, “If it is to be, it is up to me.”
- Read daily to compound knowledge.
- Maintain a disciplined attitude towards life and work.
RESOURCES:
Learn more about Nakul Anand: LinkedIn
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Profile
- Nakul is one of the longest-serving board members of ITC Limited.
- He is the author of a book titled, “Hors D’oeuvres Small Bites | Big Flavours.”
- Nakul has also been recognised as the ‘Corporate Hotelier of the World in 2019.
- He is also a member of YPO.
