Chitra Nayak, Board Director, Infosys; Executive Advisor, BCG; Cofounder, Neythri
- Chitra is a board director of Infosys and several other listed companies.
- She’s an executive advisor at the Boston Consulting Group.
Podcast
Overview
In this episode of The Brand Called You, board director and global leader Chitra Nayak shares hard-earned lessons from engineering to the boardroom—on building trust, practicing radical candor, navigating organizational politics, scaling customer-centric growth at Salesforce, and governing AI and ESG in a rapidly changing world.
00:34- About Chitra Nayak
- Chitra is a board director of Infosys and several other listed companies.
- She’s an executive advisor at the Boston Consulting Group.
- She is the co-founder of Neythri.org, which supports South Asian professional women.
05:04- What leadership principles fueled Salesforce’s explosive growth?
- Relentless focus on customer success as the core purpose and definition of company impact.
- Clear alignment through V2MOM (Vision, Values, Methods, Obstacles, Metrics) across every level of the organization.
- Agility and accountability by continuously updating goals and responding rapidly in a fast-changing environment.
16:52- What excites you most about AI’s impact on go-to-market strategy?
- End-to-end go-to-market impact through proven ROI, improving prospect targeting, customer experience, and sales productivity.
- Greater speed, accuracy, and personalization by making relevant data available at the right time and reducing manual, repetitive work.
- Human-in-the-loop AI to manage risk, bias, and drift—balancing automation with oversight based on complexity and context.
RESOURCES:
Learn more about Chitra Nayak: LinkedIn
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Profile
- Chitra is a board director of Infosys and several other listed companies.
- She’s an executive advisor at the Boston Consulting Group.
- She is the co-founder of Neythri.org, which supports South Asian professional women.
