The Retail Doctor’s Cure for Human-First Commerce | Bob Phibbs, The Retail Doctor
- Bob is the retail doctor, and he is there to transform store performance through strategic sales training.
- His mission is to make every retail encounter a moment of genuine human connection, one conversation at a time.
Podcast
Overview
Retail legend Bob Phibbs shares how authentic human connection—not technology, not discounts—drives lasting retail success. From navigating personal and economic crises to building SalesRX and redefining customer experience worldwide, he reveals why the future belongs to retailers who train people, value people, and connect people.
00:32- About Bob Phibbs
- Bob is the retail doctor, and he is there to transform store performance through strategic sales training.
- His mission is to make every retail encounter a moment of genuine human connection, one conversation at a time.
08:02- What problem were you trying to solve when you created the Retail Doctor?
- I wanted to build a livelihood using what I truly knew—retail and people.
- I set out to help small retailers compete and survive, especially when facing big chains.
- I aimed to create a unique brand and deliver results that proved I could transform any store’s performance.
18:03- What major change will shape the future of retail?
- Retail is shifting from building more stores to investing in people and talent development.
- Brands now recognize that training employees—not just managing tasks—is essential for growth.
- The future belongs to retailers who prioritize human skills and workforce development to drive performance.
RESOURCES:
Learn more about Bob Phibbs: LinkedIn
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Profile
- Bob is the retail doctor, and he is there to transform store performance through strategic sales training.
- His mission is to make every retail encounter a moment of genuine human connection, one conversation at a time.
