Mark Britz, Sr. Director of Learning & Development, PGP Learning
- Mark Britz is the Sr. Director of Learning & Development of PGP Learning.
- He helps organizations improve their results through enhanced employee connection, collaboration, and learning.
Podcast
Overview
In this episode of The Brand Called You, Mark Britz, Sr. Director of Learning & Development at PGP Learning, discusses the evolution of Learning & Development (L&D) and the concept of social design in organizations. He shares his journey from teaching to corporate L&D, highlighting how organizations often mistake learning for mere classroom training rather than a continuous journey. Mark explores the challenges of balancing scalable learning solutions with personalized experiences, emphasizing the crucial role of middle management in fostering a learning culture. He discusses how technology, particularly AI, is transforming L&D and presents his “social by design” approach to organizational development.
00:36- About Mark Britz
- Mark Britz is the Sr. Director of Learning & Development of PGP Learning.
- He helps organizations improve their results through enhanced employee connection, collaboration, and learning.
- He is the author of ‘Social By Design: How to Create and Scale a collaborative company’.
08:30- How do you help organizations foster a culture of learning that extends beyond formal training programs?
- Middle management plays a crucial role in influencing both up and down the organizational chain, acting as a bridge between learners and higher-level goals.
- When middle management is fully bought into a learning initiative, they not only share its successes upward but also help propagate it.
- Employees often look to middle managers for direction and affirmation, so their buy-in ensures greater attention and engagement.
20:33- Tell us a story where you’ve seen the power of collaboration transform an organization’s performance.
- Barnes and Noble brought in a new CEO, James Daunt, a book lover who aimed to create environments where people passionate about books would want to visit, moving away from selling toys, coffee, and other items.
- Daunt empowered local managers by directing them to curate book selections based on their community’s interests, shifting their roles from transactional to transformational.
- This approach made each Barnes and Noble store unique, fostering a closer connection with the community and creating a model that was inherently social by design.
RESOURCES:
Learn more about Mark Britz: LinkedIn
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Profile
- Mark Britz is the Sr. Director of Learning & Development of PGP Learning.
- He helps organizations improve their results through enhanced employee connection, collaboration, and learning.
- He is the author of ‘Social By Design: How to Create and Scale a collaborative company’.
