Adam O’Connor, Chief Commercial Officer at Gear Inc.
- Transitioned from hospitality to business management studies.
- First sales job came through helping a Doctor of Education set up a company.
Podcast
Overview
In this episode of “The Brand Called You,” host Ashutosh Garg sits down with Adam O’Connor, Chief Commercial Officer of Gear Inc., to discuss the intricacies of global sales, outsourcing, content moderation, and the evolving role of technology in business services.
00:00:53– How Did Adam Get Started in Sales?
- Transitioned from hospitality to business management studies.
- First sales job came through helping a Doctor of Education set up a company.
- Early success led to a 12-year stint in the Philippines BPO scene.
00:03:23– What is Gear Inc. and What’s Adam’s Role?
- Gear Inc. is a global BPO with 8,000 employees across 24 countries.
- Focuses on content moderation, online safety, customer service, and back office support.
00:04:01– What Challenges Come with Managing Global Operations?
- Regional diversity: Even within the US, many different markets exist.
- Importance of adapting sales and management style by region.
- Teamwork and learning from local teams are critical.
00:04:52– What Are Common Outsourcing Misconceptions?
- Low cost does not mean low skill.
- Outsourcing and AI won’t fix poorly defined internal processes.
00:09:39– Technology & Engagement: What’s Changing?
- AI is transforming BPO but works best alongside a “people-first” approach.
- Personal connections and trust remain fundamental.
RESOURCES:
Learn more about Adam O’Connor: LinkedIn
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Outsourcing isn’t just about cost-cutting! Adam debunks the myth that “low-cost = low skill.” Some of his best hires come from emerging markets. Talent is everywhere if you look! Share your thoughts in the comments and spread these insights with friends!
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Profile
- Transitioned from hospitality to business management studies.
- First sales job came through helping a Doctor of Education set up a company.
- Early success led to a 12-year stint in the Philippines BPO scene.
