Robertson Stewart | RHS Consulting |
- Since I was a teenager, I wanted to be a film director and that didn’t seem like an easy goal, having been born in a small town in northern Italy. But I made it.
- I have been lucky enough to film in 30 countries on all continents, to hear assistant directors yell “Action!” in more than 20 languages and to get on all kinds of flying objects.
Podcast
Overview
Robertson Stewart is creating educational content and books which help managers and leaders create great work cultures focused on purpose, empowerment and engagement.
In this episode, you learn about coaching and leadership in business.
00:35: – About Robertson Stewart & his journey.
- My experience as an employee and manager has now stretched over nearly 40 years, during which time I’ve had numerous opportunities to learn.
- Arriving in France in 1992 and not speaking a word of French I managed to work my way up from cleaner to General Manager of some of the biggest Luxury Hotels in Europe (three of those hotels with a thousand rooms or more).
- During my career, I have led teams from a handful to several hundred. I now teach management to Master’s and Bachelor’s students in both English and French at reputed management schools in Paris, France.
- I also coach and mentor executives and managers on an individual basis. Last but certainly not least I also run a training company with my partner in Paris.
- My greatest interest and passion is for people management and the way that this is evolving and what it is evolving towards.
16:48- Tell me about your books.
- My first book Employee Power talks about why there is so much need today for a paradigm shift from customer to employee-centric management.
- In the book I explain why it is that Employee Relationship Management (ERM) should always come before Customer Relationship Management (CRM).
- Not only that but I also explain in the book how to harness this power that I call employee power to create sustainable competitive advantage.
- My second book was released in November of 2020 and is called One to One – Managing quality time with individuals for engagement and success.
- My main ambition for the moment is to become a mainstream management writer and author.
- My third book released in October of 2022 is called Time to Manage – an agenda for effective management.
05:08- What made you decide that you wanted to become a coach after being a businessman?
- The way that customers were treated in service industries or the way that employees were treated in those very same organisations.
- Being less customer-centric and being more involved with the way they were managing relationships with their employees.
- Over the last few years I have also taught a lot of my students about the importance of building internal value for the employees before external value for the customers.
22:55- What are the 3 lessons that our viewers and listeners should take away?
- Be explicit, not implicit.
- Always be an attentive listener
- Always keep your promises because that is what leads to trust.
RESOURCES:
You can connect with Robertson Stewart | on LinkedIn
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Profile
About Robertson Stewart & his journey.
- Since I was a teenager, I wanted to be a film director and that didn’t seem like an easy goal, having been born in a small town in northern Italy. But I made it.
- I have been lucky enough to film in 30 countries on all continents, to hear assistant directors yell “Action!” in more than 20 languages and to get on all kinds of flying objects.
- I have produced commercials for dozens of multinational brands including Toyota, McDonald’s, P&G, Chrysler, and Corona, many of which have won prestigious awards.
- About 10 years ago I realized that there was a much more efficient way to help my clients.
- With a team of visionaries, I developed a methodology to bring the power of stories to the business world and have an impact not only in the areas of marketing and advertising but also in corporate and human resources.
