Sonia Wedrychowicz, Partner, McKinsey & Company

Overview

We are living in the digital age. Almost all our activities are digital. Many of us don’t even remember the last time we used a pen and paper. This episode is about the benefits and the challenges that people face in this digital age and how we can live in this digital world without facing any problems.

00:36- About Sonia Wedrychowicz

  • Sonia is Partner in McKinsey’s Dubai office.
  • She is a transformational business and technology leader in transactional and consumer banking, with 25 years of experience across Europe, Asia, and the USA with passion, high energy, and commitment levels, who managed change, innovated and restructured businesses and put them on the path of growth triggered by technology innovation.
  • Prior to joining McKinsey in January 2020, Sonia served as Head of Technology Transformation at JPMorgan Chase in New York City, COO of the digital bank at DBS in Singapore, and Head of Consumer Bank in SCB Malaysia.
  • Prior to moving to Asia Sonia spent 18 years working for Citibank in Poland, for the last 6 years holding the position of the bank’s deputy CEO.

04:48- Change plus Growth equals Transformation

  • You really need to have a goal and understand the outcome that you would like to achieve from the transformation.

07:54- Most people like the status quo, How do you persuade leaders to Transform?

  • The change is uncomfortable. That is why people do not want change.
  • I’ve never seen any transformation to succeed that would be bottom-up, it needs to be top-down.
  • The only transformations that I have seen succeed were driven from the top.
  • I’ve seen a lot of people trying to do it bottom-up but usually the middle and the Senior Management if they are not convinced that never works.

09:41- What have been your challenges and learnings as helped organizations transform?

  • One person decides to do the transformation and the other people pretend that they agree.
  • People are very much convinced and attracted to the fact that they have been in the organization for many years, and they believe there is only one way of doing things.

15:08- How does culture impact transformation?

  • Culture is the elephant in the room.
  • It is like air, you can not see it, but you can not live without it.
  • Culture is one of the most important reasons for transformation to succeed or fail.

25:48- Three lessons

  • Be open to change.
  • Think about your customer.
  • Digital is all about people. Be human-centric in your design.

RESOURCES:

You can connect with Sonia Wedrychowicz | LinkedIn

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Profile

  • Sonia is Partner in McKinsey’s Dubai office.
  • She is a transformational business and technology leader in transactional and consumer banking, with 25 years of experience across Europe, Asia, and the USA with passion, high energy, and commitment levels, who managed change, innovated and restructured businesses and put them on the path of growth triggered by technology innovation.
  • Prior to joining McKinsey in January 2020, Sonia served as Head of Technology Transformation at JPMorgan Chase in New York City, COO of the digital bank at DBS in Singapore, and Head of Consumer Bank in SCB Malaysia.
  • Prior to moving to Asia Sonia spent 18 years working for Citibank in Poland, for the last 6 years holding the position of the bank’s deputy CEO.

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