“The only thing that you can be sure as an entrepreneur is the desire to build something new everyday”- Nikhil Nath
In this new episode of The Brand Called You, Ashutosh Garg engages in an inspiring dialogue with Nikhil Nath, Founder and CEO of KnowCross. Nikhil talks about starting his professional journey as a consultant to eventually becoming an entrepreneur. Having acquired education from some of the top universities in the world, such as, Delhi University, HEC Paris and MIT, he delves upon the extensive empire that he has built, the challenges he faced in the beginning, the changing needs of the hotel industry and what he is doing in his own capacity to make living in hotels a lot easier. Moreover, he tells us about his current experiments with AI and robotics with a special focus on the hospitality industry.
Nikhil Nath, Founder & CEO, Knowcross
NOVEMBER 2001 – PRESENT
FOUNDER & CEO, KNOWCROSS SOLUTIONS
Knowcross is a leading global provider of hotel operations software. Its suite of products help hotels to improve staff productivity, guest service and maintenance. Knowcross’ client base spans 35 countries and includes international brands like Marriott, Hyatt, Hilton, Rosewood, Anantara, Hoxton, Hard Rock Hotels, Nobu, Oberoi, Taj, as well as luxury independents like the Ritz Paris, Le Bristol Paris, Dolder Grand Zurich, and the Mark New York. Knowcross has a team of 75 people across its offices in Washington DC, London, New Delhi, Singapore and Shanghai. Knowcross created the industry’s first ever mobile app for staff and was a pioneer of housekeeping optimization software. Nikhil is currently leading a team to launch the company’s next product..a first of its kind preventative maintenance system for hotels. Knowcross was the first investment of the Indian Angel Network, India’s largest angel investment fund. Nikhil bought out IAN investors in 2018, giving them a 7x return. Knowcross is currently raising a fresh round of capital to finance its growth.
2000 – 2001
Co-headed the Indian office of Antfactory, a London-based technology incubator
that invested in the first wave of internet companies. Raised over one billion dollars in under four months and setup sixteen offices worldwide. Invested in four Indian companies and was one of the early investors in the Indian Business Process Outsourcing space.
1994 – 2000
CONSULTANT/ MEMBER OF ASIA PACIFIC LEADERSHIP COUNCIL,
MONITOR COMPANY (ACQUIRED BY DELOITTE IN 2012)
Founded by Professor Michael Porter of Harvard Business School, Monitor was one of the world’s leading strategy consulting firms in the 1990s. Joined the London office in 1995; setup its India office in 1996. Lead client engagements in India, Hong Kong, Korea and Malaysia for the world’s leading companies in FMCG, Oil & Gas, and Telecoms. Joined the firm’s Asia Pacific Leadership team in 1999.
1993 – 1994
ANALYST, GOLDMAN SACHS (LONDON & HONG KONG)
Part of the Investment Banking Division. Played a lead role in the first ever global equity listings by Indian companies. Worked closely with client CEOs and leadership teams to present them to investors around the world prior to their listings.