Chaniel Ramos, ICT Leader in Project Mgmt, Service Delivery, Ops and Consulting
- Chaniel is an ICT leader with over 20 years of experience in project management, service delivery, operations, and consulting.
- He is passionate about developing leaders and high-performing self-managing teams.
Podcast
Overview
In this insightful article, delve into the expertise and experiences of Chaniel Ramos, a distinguished ICT leader based in Brisbane, Australia. With a career spanning over 20 years, Ramos offers valuable insights into the realms of project management, service delivery, operations, and consulting within the ever-evolving landscape of information and communication technology. From his humble beginnings as a programmer to his current role as a consultant, Ramos shares his journey, strategies, and leadership philosophies, emphasizing the importance of trust, empowerment, and accountability in building high-performing teams. Gain valuable knowledge on risk management, stakeholder engagement, and adapting leadership styles across diverse cultures and geographical landscapes. Explore Ramos’s perspectives on the pivotal role of ICT in addressing global challenges such as sustainability and accessibility, along with his foresight on emerging technology trends like quantum computing, augmented reality, virtual reality, and blockchain. Prepare to be inspired and informed as Ramos provides actionable insights for ICT professionals to navigate and thrive in the dynamic digital era.
00:38- About Chaniel Ramos
- Chaniel is an ICT leader with over 20 years of experience in project management, service delivery, operations, and consulting.
- He is passionate about developing leaders and high-performing self-managing teams.
02:58- What strategies do you employ to ensure exceptional customer service in the fast-paced and ever-evolving ICT sector?
- Identify and understand customer service issues and challenges within the ICT sector.
- Quantify and assess the identified problems through data collection and analysis.
- Design, develop, and implement effective solutions based on root cause analysis to enhance customer service.
- Maintain and monitor implemented solutions to ensure sustained improvement and operational efficiency over time.
18:45- How do you measure success in your projects and your initiatives?
- Utilize quantitative metrics such as project scope, cost, and time to establish baselines and track progress objectively.
- Gather feedback from customers to assess the qualitative aspects of success, focusing on their perceptions and experiences.
- Regularly review both objective and subjective measures to ensure a comprehensive understanding of project success and identify areas for improvement.
RESOURCES:
Learn more about Chaniel Ramos: LinkedIn
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Profile
- Chaniel is an ICT leader with over 20 years of experience in project management, service delivery, operations, and consulting.
- He is passionate about developing leaders and high-performing self-managing teams.
