Shantanu Chakravartty | Vice President, WH Smith India; Gen Sec, Airport Services Association of India
- Shantanu is the Vice President of WH Smith India.
- He is also the General Secretary of the Airport Services Association of India.
Podcast
Overview
Embark on a compelling exploration of airport retailing and industry advocacy with Shantanu Chakravartty, Vice President of WH Smith India and General Secretary of the Airport Services Association of India. With 15 years of experience in commercialising airports globally, Shantanu shares invaluable insights into optimising retail spaces and adapting to changing customer expectations. Join us for a journey through the dynamic skies of airport retailing and discover Shantanu’s innovative strategies for navigating this ever-evolving landscape.
[00:34] – About Shantanu Chakravartty
- Shantanu is the Vice President of WH Smith India.
- He is also the General Secretary of the Airport Services Association of India.
- He has been recognised and felicitated several times.
[02:19] – What does WH Smith do at airports?
- WH Smith primarily operates in convenience formats, offering products such as tobacco, newspapers, books, confectionery, and more.
- They are present in over 300 stores across airports in almost 30 countries, including India.
[09:19] – What is the role of duty-free shops in airport retailing?
- Duty-free shops play a significant role in earning foreign exchange and are often the first shop’s foreign travellers encounter upon entering a country.
- Many airport operators have joint ventures with duty-free operators to capitalise on their potential.
[16:57] – How do you define airport services? What are some key factors in managing a successful airport in terms of services?
- Airport services encompass a wide range of offerings essential for smooth operations and passenger satisfaction.
- Key factors in managing a successful airport include efficient handling of non-aeronautical services such as retail, food, and beverage, lounge facilities, foreign exchange, spa services, and more.
- Ensuring seamless coordination among these services, maintaining high standards of cleanliness and safety, and prioritising passenger experience is vital for airport management.
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Learn more about Shantanu Chakravartty: No LinkedIn
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Profile
- Shantanu is the Vice President of WH Smith India.
- He is also the General Secretary of the Airport Services Association of India.
- He has been recognised and felicitated several times.
