Karl Lillrud, Innovation, Growth and AI Expert
- Karl is an innovation growth and AI expert.
- He’s been honored as a top AI thought leader by Thinkers 360.
Podcast
Overview
In an enlightening conversation, AI expert Karl Lillrud discusses the transformative power of artificial intelligence. With nearly three decades of experience, Karl explores AI’s role in reshaping customer experiences, addressing ethical challenges, and enhancing business sustainability. As AI evolves from infancy to a technology that influences every aspect of our lives, Karl shares why businesses must go beyond simple AI adoption to truly integrate intelligent insights. Essential listening for anyone curious about AI’s potential impact and future.
00:42- About Karl Lillrud
- Karl is an innovation growth and AI expert.
- He’s been honored as a top AI thought leader by Thinkers 360.
- Karl has been ranked 11th among the world’s top 30 speakers by Global Gurus and is the author of nine books on AI.
07:59- How do you see AI improve customer experience in both B2C and B2B environments?
- AI can personalize interactions across the entire customer journey, providing tailored recommendations and support even before customers express their needs.
- Through analyzing customer data, AI helps businesses in both B2C and B2B settings offer relevant add-ons or products, improving customer satisfaction and increasing the potential for upselling.
- AI can identify trends in customer retention and satisfaction, helping businesses measure and improve the full cycle of customer experience to foster loyalty and repeat business.
19:49- What role will regulation play in the responsible development and deployment of AI?
- Some regulations may limit AI development and entrepreneurship by restricting innovation without fully grasping its potential impact.
- Regulatory definitions often lag behind the rapid evolution of AI, which can hinder the alignment between laws and technology.
- Strict local regulations may prompt companies to move operations abroad, making enforcement difficult and potentially reducing economic value for the originating country.
RESOURCES:
Learn more about Karl Lillrud: LinkedIn
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Profile
- Karl is an innovation growth and AI expert.
- He’s been honored as a top AI thought leader by Thinkers 360.
- Karl has been ranked 11th among the world’s top 30 speakers by Global Gurus and is the author of nine books on AI.
