Sreevathsa Prabhakar, Founder & CEO, Servify

Sreevathsa Prabhakar, Founder and CEO of Servify

 In this episode, Ashutosh Garg engages in a conversation with Sreevathsa Prabhakar, Founder and CEO of Servify. Sreevathsa is an engineer turned entrepreneur.

Podcast

Overview

 In this episode, Ashutosh Garg engages in a conversation with Sreevathsa Prabhakar, Founder and CEO of Servify. Sreevathsa is an engineer turned entrepreneur.

 Sreevathsa talks about his early journey in the corporate world. He talks about his first startup and exit. He talks about After-sales Service Intelligence and how he implements it through Servify. He explains the basics of running a services business. He talks about his transition from TSS to Servify. He elucidates the concepts After-sales Service Intelligence and Consumer Happiness Ecosystem. Sreevathsa talks about the services offered by Servify.

 Sreevathsa lays down the basic set of mistakes start up entrepreneurs tend to make. He advises startup entrepreneurs. He shares with us the six Cs of success. He talks about the significance of learning to cope with failure as an entrepreneur. Before concluding, he talks about his biggest learnings from his biggest failures.

Profile

Sreevathsa is a corporate executive turned serial entrepreneur with over 20 years of experience in the field of Customer Experience, Technology and Management. He worked with companies like Nokia, Tata Teleservices, LG Electronics, Samsung and BPL Limited before becoming an entrepreneur in 2009.

He founded a fully bootstrapped venture The Service Solutions in 2009 to deliver his brand of technology driven Customer Service which was later acquired by German major B2X in 2014. He started his second ambitious venture Servify in 2015, which has already grown to be the largest device management & proactive ownership platform in India in the short span of less than 4 years. Starting as an App based customer support service channel for consumer electronics, today Servify has created its own end-to-end device management platform enabling top OEMs & ODMs to offer warranty services to their customers and managing the post sales services seamlessly.

Sreevathsa also works with multiple other startups in India, either as an advisor or as an angel investor. He is also a noted speaker in industry forums such as CII (Confederation of Indian Industry) & CSCMP (Council of Supply Chain Management Professionals) and works closely with many OEM brands in India and abroad regarding their Customer Experience strategies.

Sreevathsa holds a Bachelor of Engineering (in Electronics and Telecom) & Master of Information Systems from Mumbai University, India. 

Sreevathsa is based in Mumbai, India and enjoys music in his free time.

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