Seema Jain, Founder, and CEO, Seva Global
- Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency.
- She is also the Co-founder of two non-profit organizations – Supporting Excellence in Education Foundation (SEED) and Young Jains of America
Podcast
Overview
Cultural competency is becoming increasingly important in today’s global business world. It refers to the ability to understand, appreciate, and effectively work with individuals from different cultural backgrounds. Building cultural competency within a business can lead to increased innovation, stronger relationships with customers and suppliers, and more effective communication and collaboration within the team.
00:33- About Seema Jain
- Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency.
- She is also the Co-founder of two non-profit organizations – Supporting Excellence in Education Foundation (SEED) and Young Jains of America.
- She was earlier with Baxter, Caremark and Marriott.
06:04- Tell me about Seva Global and your motivation to start this venture.
- I have always had an underlying entrepreneurial spirit.
- Marriott International was very kind to give me an opportunity to be an entrepreneur in a large corporation.
- Seva is a Sanskrit word that means ‘the act of selfless service’.
- Seva Global offers a wide array of services to foster cultural competence across organizations.
- Through our customized solutions and consultations, we can help to increase employee engagement, enhance customer experience, and drive bottom-line results.
- During the pandemic, in a 14-year corporate career, I could go home and do Seva for my mom and dad.
- It’s a reminder to do a little Seva for somebody whether it’s your parents, elders, or your community so that’s how the name came.
12:01- How do you measure the success of the cultural competency initiatives, and what metrics do you use to track progress?
- We ask our clients for success stories.
- We leave it to our clients to tell us what their reports are.
- For some, the metrics could be customer satisfaction, and for some, it could be revenue numbers.
22:51- Three lessons
- Always believe in yourself. If you do not believe in yourself, no one else will.
- Stay true to yourself. Be authentic, genuine, and humble.
- Whatever you are doing, always maintain cultural sustainability. Be inclusive.
RESOURCES:
You can connect with Seema Jain | LinkedIn
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Profile
- Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency.
- She is also the Co-founder of two non-profit organizations – Supporting Excellence in Education Foundation (SEED) and Young Jains of America.
- She was earlier with Baxter, Caremark and Marriott.
