Pankaj Kulshreshtha, Founder & CEO, Scienaptic Systems

Pankaj Kulshreshtha, Founder & CEO, Scienaptic Systems

Pankaj Kulshreshtha is the founder & CEO at Scienaptic AI, a company that is revolutionizing crediting giving.   



Artificial Intelligence is transforming everything it touches and for our greater good! It is making things more accessible and easy. Today we bring you the Founder and CEO of Scienaptic Systems, Pankaj Kulshreshtha who is sharing his insights on AI in banking, credit eligibility, and more. 

Pankaj is a risk management expert and has 20 years of experience in financial services and analytics. His vision is to dramatically increase credit availability with the help of his company Scienaptic AI by reducing the bad debt for retail lending institutions.   

How does a lender evaluate a credit? 

How does a lender decide if you are eligible for a loan? This is a cumbersome process of checking and re-checking documents, bank statements, payments, and more. Pankaj shares an anecdote from his own experience where he was denied credit even after regularly paying his credit card bill by a banking institution. He shares how this became his motivation to do something about credit availability in India. 

Scienaptic AI vs other credit companies

Pankaj talks to us about the evolution of credit giving, from conventional ways, where the lender personally knew your family background and income source, to the present time where these things are measured by a logistic regression-based scoring model. Pankaj’s mission is to use more advanced techniques like AI and machine learning to develop smarter algorithms. He talks about the challenges of previous models and shares how Scienaptic with it’s AI technology is solving those problems. Since AI is a self-learning technology, it keeps on evolving continuously hence facilitating better and faster decisions.

Banker Babu vs Computer Babu 

Will Pankaj’s software take away all the jobs of the bankers? Pankaj answers this question in a unique way. 

“The point is, I think people haven’t understood this isn’t a debate about AI versus people about creating technologies be it AI or digitization technologies and creating it in such a way that it becomes a decision support tool and it complements the human being so that human beings can actually do the thing, many times, I see banks going to the other extreme, so they have all these branches, there are hundreds of people in those branches and high expense locations but they have no freedom to actually react to a customer situation, then what is the point of having those people. So I think over time, I think technology development will continue to grow on how humans use and how we create customer-centered human plus machine systems.”

Pankaj is contributing to change the face of our banking system for everyone’s good. Tune in and get inspired by him!

“It is easier if you figure out an alignment of what business you are building to a fundamental strength of yours or a fundamental passion of yours because that helps you create meaning.”


After spending about 20 years in financial services and analytics, I started Scienaptic Systems (, a new age big data and AI platform. Our credit decisioning platform incorporates proprietary AI that is fully explainable and compliant with the regulations. We aspire to dramatically increase credit availability by
reducing the bad debt for retail lending institutions.
Specialties: Risk Management, CRM, Analytics, Innovation, Growing & scaling business, Developing high-caliber teams, Delivering P&L outcomes
Scienaptic Systems
Founder & CEO
May 2014 – Present (6 years 11 months)
New York, Bangalore
The technology and data framework used for credit management is over 30 years old. The timing is now right to fundamentally disrupt the way consumer credit is administered. Our AI based Credit platform is enabling FIs to bring internal and external data into credit processes. Also, the use of advanced AI over conventional regression models is leading to significant loss reduction and increased approval rates.
SVP & Business Leader – Analytics & Research
March 2008 – April 2014 (6 years 2 months)
I was responsible for the growth and performance of the Analytics business at Genpact. I drove several generational strategic changes to the business that made it the leading example of scaling Analytic services business. The business grew to 6000+ people, about 300% revenue growth during the six years I led it.
-Represented Genpact Analytics capability in front of the board, investors, clients, and prospects
-Rejuvenated the core analytics DNA, seeded and grew innovation through Smart Decisions Lab, brought in cutting edge capabilities in big data, text mining, advanced visualization, and data science
-Dramatically increased the depth and breadth of the global sales and BD capability
-Diversified the GE concentration to make it a truly global multi-vertical services business.
-Orchestrated the acquisition and integration of two businesses: Symphony Marketing Solution to add CPG & Retail capability; Empower Research to add social media capabilities
-Drove a culture of customer-centric, business impact-driven execution; customer NPS scores increased from 19% to 63%
-Started the journey to create vertical-specific solutions that combine Analytics, Process, and Technology
-Designed and implemented talent “make and build” engines to continue to deliver great economics to clients in an irrational wage inflation environment GE Money Loans
Chief Risk Officer
November 2006 – January 2008 (1 year 3 months)
Responsible for ensuring long-term profitability of portfolio (~$3bn auto and unsecured loans) by predicting, controlling, and mitigating bad debt (bad debt charge, Risk-Adjusted CV). Designed, implemented, and monitored underwriting strategies for originations, authorizations, and credit limit management to drive growth in balances while managing the risk appetite.
Provided key inputs to potential acquisitions and new business opportunities to ensure a route to GE profitability.

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