Willem Van Oppen, Owner, Provoque Consulting, BV
elcome to another edition of the Supply Chain Series of The Brand Called You where we talk to senior supply chain leaders from around the world. Today we welcome a senior Service Supply Chain Leader from the Netherlands, Willem Van Oppen.
The supply chain isn’t limited only to logistics but also extends to the people and services provided by the organization. Welcome to another edition of the Supply Chain Series of The Brand Called You where we talk to senior supply chain leaders from around the world. Today we welcome a senior Service Supply Chain Leader from the Netherlands, Willem Van Oppen.
Willem has worked for over three decades in supply chain management and he shares his invaluable experience with our viewers. He explains the difference between supply chains and services supply chains. “Service supply chains are less transparent than physical supply chains.” Willem gives a few examples of Service Supply Chains and explains the new concept of servitization that is now being adopted by many companies. Servitization happens when companies transform their businesses from selling products towards providing services wrapped about their products. Willem gives the example of French Automobile companies who sell electric cars but the batteries are leased out. This allows the companies to upgrade their customer service in an efficient way. Millennials and Gen z’s are moving away from owning permanent assets and moving towards renting the assets. This lifestyle gives way to the servitization of more and more companies.
Willem then talks about the effects of the pandemic on the supply chain. Willem opines that the walls of the world are closing in and economies are moving towards anti-globalization, leading the supply chains to rethink, “should we have really global extended, very long supply chains, or should we have near-shoring, should we have the capability of doing it ourselves.”
Tune in and learn more about the Service Supply Chain!
Specialties: Operational Excellence, Cross cultural Management; International JV Management; Supply Chain Management; Change Management; Marketing and Procurement; Kaizen, Lean, Interorganizational Collaboration; Collaborative Service Design/Services Supply Chain. Ramp-up Management. Procurement and Supply Chain Governance. (BPO) Outsourcing.
2020: Assisted Mid size European fiber-optic network and data center company to realize its ambitious growth strategy by means of Collaborative Service Design and Ramp-up with its contractors.
2020/2021: Assisting BPO multi-year Cost Management between Outsourcing parties in a highly volatile market situation